For fifteen years Lance Frank was employed by Radio Shack, a Fortune 500 company. Working first as a salesperson and computer specialist in Hemet, California then as manager of the Palm Springs and Palm Desert retail stores, he has been trained in the same sales, customer service, business and human resource management techniques common to the most successful U.S. corporations. His stores were consistently ranked among the top performers in his district and region.
Lance worked for "The Shack" during a time before centralized inventory management. Wearing a coat and tie were mandatory, even in the desert, and an outward sign of a professional corps of Manager's directly responsible for managing inventory and expense control. It was also a time before computers were sold "out of the box." Managers and sales people had to install hard disks, modems and memory and configure the system to operate before they left the store. Cell phones and satellite dishes were not given away in exchange for a service contract. Like computers, they had to be financed.
His driving work ethnic, commitment to excellence, and dedication to his customers earned him awards too numerous to mention. His secret: looking beyond the sale to gain a customer for life by delivering outstanding customer service AFTER the sale and, while other managers surrendered to macro economic trends, refusing to accept defeat until every effort had been made to bring in new business.
Lance's success at Radio Shack enabled him to purchase his first home in 1997, a bank owned property in Bermuda Dunes Country Club. With no one to guide him, he found the experience quite intimidating and even tried unsuccessfully to cancel the transaction. It work out for the best when he sold the property at the top of the market eight years later, but the experience would serve him well when he later became a Realtor. Lance knows first hand the anxiety and confusion first time home buyers experience and uses his experience to help guide them through the process.
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Lance Frank Broker Associate, Tarbell Realtors Certified Notary Signing Agent 47100 Washington St Suite 101 La Quinta, Ca 92253 Direct: 760-610-9282 Relax@LanceFrank.com Lic. #01785371
